Cancellation and modification after an order is placed is not guaranteed!
Strictly no returns or exchanges and refunds unless there are defects in the products (even when you use the coupon to purchase).
No returns or cancellations when using any coupon. We only refund or cancel if they are broken or damaged.
If you have any questions, please contact us at [email protected].
We only replace items if they are defective or damaged.
If your order contains multiple items, we will ONLY refund the defective part, not the entire order.
The shipping fee will NOT be refundable once the item has been shipped.
Any failed shipments due to customers’ errors in shipping address or customers’ unavailability, any loss of products due to security of customers’ living areas (as long as the carriers confirm that the order was delivered) will NOT be eligible for return. refund.
Our return policy lasts for 30 days. If 30 days have passed since you received the item, we cannot offer you a refund or exchange, unfortunately.
For your return to be eligible, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase. Please do not send your purchase to the manufacturer.
For return order inquiries, please send an email to [email protected].
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will give you a full refund if you cancel your order within 24 hours. However, if 24 hours have passed since you placed your order, you will have to wait for your package to arrive before you can return it to us.
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method. Processing time may differ, depending on your payment merchant, but should take a couple of days.
Late or Missing Refunds
If you have not received a refund after a week has passed, please recheck your bank account. You should also contact your credit card company. It may take some time before your refund is fully processed.
You may also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and still have not received your refund, please contact us at [email protected]